User Guide

4-12
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 4 Agent Report Templates
Agent By Agent Reports
Application-available, then the application can assign tasks to the agent. In the former case, only
Unified ICM can assign tasks to the agent. In the latter, only the application can assign tasks to the
agent.
Derived from: Agent_Real_Time.AvailableInMRD
Task Level Change
The date and time of the agent’s last task level change.
Derived from: Agent_Real_Time.DateTimeTaskLevelChange
Router Task Q Now
The number of calls currently queued for the agent at the call router.
Derived from: Agent_Real_Time.RouterCallsQueueNow
Router Longest Task Q
The time when the longest call in queue was queued for the agent.
Derived from: Agent_Real_Time.RouterLongestCallQ
Agent Historical Reports
• agent03: Agent Media Logout Status Report, page 4-12
• agent04: Agent Task Detail Activity Report, page 4-15
• agent05: Agent Task Detail Performance Report, page 4-18
• agent06: Agent State Trace Detail By Events Report, page 4-21
• agent21: Agent Task Summary Half Hour Report, page 4-24
• agent22: Agent Task Summary Daily Report, page 4-28
• agent23: Agent Performance Summary Half Hour Report, page 4-32
• agent24: Agent Performance Summary Daily Report, page 4-36
• agent25: Agent Consolidated Half Hour Report, page 4-40
• agent26: Agent Consolidated Daily Report, page 4-45
• agent27: Agent Historical All Fields Report, page 4-49
• agent30: Agent Not Ready Summary Report, page 4-63
• agent31: Agent Not Ready Detail Report, page 4-65
agent03: Agent Media Logout Status Report
See Agent Reports, page 10-2, for an illustration of this report.
Overview:
Subject A table of selected agents' logout data including each agent's logon
time, logon duration, and logout date and time.