User Guide

Contents
21
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Figure 10-67: periph06: VRU Peripheral Capacity Report.......................................................................10-52
Figure 10-68: persvc24: Peripheral Service Agent Half Hour ..................................................................10-53
Figure 10-69: persvc25: Peripheral Service Agent Daily .........................................................................10-53
Figure 10-70: perskg01: Peripheral Skill Group Status real-time.............................................................10-54
Figure 10-71: perskg03: Peripheral Skill Group Agent State Status ........................................................10-55
Figure 10-72: perskg05: Peripheral Skill Group % Utilization of Ready Agents.....................................10-55
Figure 10-73: perskg08: FTE for Peripheral Skill Groups Half Hour ......................................................10-56
Figure 10-74: perskg14: IPCC Rolling 5-minute Peripheral Skill Group Status......................................10-56
Figure 10-75: perskg29: Peripheral Skill Group Logout real-time ...........................................................10-57
Figure 10-76: perskg30: IPCC Peripheral Skill Group Status real-time...................................................10-57
Figure 10-77: perskg31: IPCC Peripheral Skill Group Task Summary Half Hour ..................................10-58
Figure 10-78: perskg35: IPCC Peripheral Skill Group Consolidated Half Hour......................................10-59
Figure 10-79: entskg06: Enterprise Skill Group Performance Half Hour ................................................10-60
Figure 10-80: entskg08: FTE for Enterprise Skill Groups Half Hour.......................................................10-61
Figure 10-81: entskg09: Enterprise Skill Group Normalized Agent State................................................10-62
Figure 10-82: entskg14: IPCC Rolling 5-minute Enterprise Skill Group Status ......................................10-62
Figure 10-83: entskg30: IPCC Enterprise Skill Group Status real-time ...................................................10-63
Figure 10-84: entskg31: IPCC Enterprise Skill Group Task Summary Half Hour...................................10-63
Figure 10-85: entskg35: IPCC Enterprise Skill Group Consolidated Half Hour......................................10-64
Figure 10-86: trkgrp23: IVR Ports Performance Half Hour .....................................................................10-65
Figure 10-87: trrout11: Translation Route Counts Half Hour Report.......................................................10-66
Figure 10-88: trrout12: Translation Route Counts DailyReport ...............................................................10-67