User Guide

4-3
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 4 Agent Report Templates
Agent By Agent Reports
agent23: Agent Performance
Summary Half Hour Report,
page 4-32
historical table Agent state summary for selected agents,
organized by the selected half hour(s).
agent24: Agent Performance
Summary Daily Report,
page 4-36
historical table Agent state summary for selected agents,
organized by the selected day(s).
agent25: Agent Consolidated
Half Hour Report, page 4-40
historical table Agent half-hour activity and performance for
all the agents connected to the selected
peripheral(s) during the selected half-hour
interval(s).
agent26: Agent Consolidated
Daily Report, page 4-45
historical table Agent half-hour activity and performance for
all the agents connected to the selected
peripheral(s) during the selected day
interval(s).
agent27: Agent Historical All
Fields Report, page 4-49
historical table All the report data available from the
Agent_Skill_Group_Half_Hour table. The
software generates
Agent_Skill_Group_Half_Hour records for
each logged on agent.
This report is for online viewing or for
exporting to Excel. It is not formatted for
printing.
agent28: Agent real-time All
Fields Report, page 4-7
real-time table All the report data available from the
Agent_Real_Time table. The software
generates Agent_Real_Time records for each
agent.
This report is for online viewing or for
exporting to Excel. It is not formatted for
printing.
agent30: Agent Not Ready
Summary Report, page 4-63
historical table An overall summary of the not ready status of
selected agents in a given time period.
agent31: Agent Not Ready Detail
Report, page 4-65
historical table Summary details of the not ready status of
selected individual agent sessions in a given
time period.