User Guide

3-43
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 3 Peripheral and Peripheral Service Report Templates
Unified CCE Peripheral Service Reports
*Flow In Mode
The service accepts flow in tasks if the delay for the longest delayed task is less then this value. If
0, the service always accepts flow in tasks; if 127, the service never accepts flow in tasks.
Derived from: Service_Real_Time.OverflowInMode
Flow In Now
The number of tasks flowed into this service that are currently queued or in progress.
Note: If call overflows from X to Y and then also overflows from Y to Z, then the overflow count
from X is decremented.
Derived from: Service_Real_Time.OverflowInNow
Flow Out 5
The number of tasks flowed out of this service during the rolling five minute interval.
Derived from: Service_Real_Time.OverflowOutTo5
Flow Out Today
The number of tasks flowed out of this service since midnight.
Derived from: Service_Real_Time.OverflowOutToday
Flow Out 30
The number of tasks flowed out of this service during the current half-hour interval.
Derived from: Service_Real_Time.OverflowOutHalf
*Flow Out Mode
The service attempts to flow out tasks if the delay for the longest delayed task is greater than this
value. If 0, the service attempts to flow out all tasks; if 127, the service never attempts to flow out
tasks.
Derived from: Service_Real_Time.OverflowOutMode
Flow Out Now
The number of tasks flowed out of this service that are currently queued or in progress elsewhere.
Derived from: Service_Real_Time.OverflowOutNow