User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 3 Peripheral and Peripheral Service Report Templates
Unified CCE Peripheral Service Reports
*Transfer Out: Tasks 5
The number of tasks transferred out of the service during the rolling five minute interval. The value
is updated in the database when the transfer of the call is completed.
Derived from: Service_Real_Time.TransferOutCallsTo5
*Transfer Out: Tasks Today
The number of tasks transferred out of the service since midnight. The value is updated in the
database when the transfer of the call is completed.
Derived from: Service_Real_Time.TransferOutCallsToday
*Auto Out Tasks Now
The current number of agents talking on AutoOut (predictive) tasks associated with the service.
Derived from: Service_Real_Time.AutoOutCallsNow
Hold Time 5
The total hold or paused time in HH:MM:SS (hours, minutes, seconds) for tasks associated with
the service that ended during the rolling five minute interval.
Derived from: Service_Real_Time.HoldTimeTo5
Hold Time Today
The total hold or paused time in HH:MM:SS (hours, minutes, seconds) for tasks associated with
the service that ended since midnight.
Derived from: Service_Real_Time.HoldTimeToday
Hold Time 30
The total hold or paused time in HH:MM:SS (hours, minutes, seconds) for tasks associated with
the service that ended during the current half-hour interval.
Derived from: Service_Real_Time.HoldTimeHalf
Flow In 5
The number of tasks the peripheral flowed into this service during the rolling five minute interval.
Derived from: Service_Real_Time.OverflowInTo5
Flow In Today
The number of tasks flowed into this service since midnight.
Derived from: Service_Real_Time.OverflowInToday
Flow In 30
The number of tasks the peripheral flowed into this service during the current half-hour interval.
Derived from: Service_Real_Time.OverflowInHalf