User Guide

3-41
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 3 Peripheral and Peripheral Service Report Templates
Unified CCE Peripheral Service Reports
Service Level Half Tasks
The number of tasks associated with the service answered within the service level threshold during
the current half-hour interval.
Derived from: Service_Real_Time.ServiceLevelCallsHalf
Service Level Half Offered
The number of tasks associated with the service for which a service level event occurred during the
current half-hour interval.
Derived from: Service_Real_Time.ServiceLevelCallsOfferedHalf
Service Level Half 30
The number of tasks associated with the service answered within the service level threshold during
the current half-hour interval.
Derived from: Service_Real_Time.ServiceLevelHalf
Talk Time30
The total talk time in HH:MM:SS (hours, minutes, seconds) for tasks associated with the service
ending during the current half-hour interval.
Derived from: Service_Real_Time.TalkTimeHalf
*Transfer In: Tasks 30
The number of tasks transferred into the service during the current half-hour interval. The value is
updated in the database when the call is completed.
Derived from: Service_Real_Time.TransferInCallsHalf
*Transfer In: Tasks 5
The number of tasks transferred into the service during the rolling five minute interval. The value
is updated in the database when the call is completed.
Derived from: Service_Real_Time.TransferInCallsTo5
*Transfer In: Tasks Today
The number of tasks transferred into the service since midnight. The value is updated in the
database when the call is completed.
Derived from: Service_Real_Time.TransferInCallsToday
*Transfer Out: Tasks 30
The number of tasks transferred out of the service during the current half-hour interval. The value
is updated in the database when the transfer of the call is completed.
Derived from: Service_Real_Time.TransferOutCallsHalf