User Guide

Contents
20
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Figure 10-32: caltyp05: Analysis of Tasks Half Hour..............................................................................10-26
Figure 10-33: caltyp20: Call Type real-time.............................................................................................10-26
Figure 10-34: caltyp21: Call Type Half Hour...........................................................................................10-27
Figure 10-35: caltyp22: Call Type Daily ..................................................................................................10-28
Figure 10-36: caltyp25: Call Type Queue Status real-time ...................................................................... 10-28
Figure 10-37: caltyp26: Call Type Tasks Offered Over Half Hour.......................................................... 10-29
Figure 10-38: caltyp27: Call Type Queue Delay Status real-time............................................................10-29
Figure 10-39: caltyp28: Call Type Queue Tasks Status Now real-time ...................................................10-30
Figure 10-40: caltyp31: Call Type Abandon/Answer Distribution by Half Hour .................................... 10-30
Figure 10-41: caltyp33: Call Type Abandon/Answer Cumulative Distribution by Half Hour ................10-31
Figure 10-42: caltyp35: VRU Call Type Analysis Half Hour ..................................................................10-32
Figure 10-43: caltyp37: Call Type ServiceAbandons Daily.....................................................................10-32
Figure 10-44: camqry01: Call Counts Of Query Rule Within Campaign real-time.................................10-33
Figure 10-45: camqry02: Call Counts per Campaign real-time................................................................10-33
Figure 10-46: camqry05: Call Summary Count Of Query Rule Within Campaign real-time..................10-33
Figure 10-47: camqry06: Call Summary Count per Campaign real-time.................................................10-34
Figure 10-48: camqry10: Call Counts of Query Rule Within Campaign Half Hour................................ 10-34
Figure 10-49: camqry11: Summary of Call Counts per Campaign Half Hour.........................................10-35
Figure 10-50: camqry12: Summary of Attempts per Campaign Half Hour Report .................................10-36
Figure 10-51: camqry13: Summary of Attempts per Campaign Daily Report.........................................10-37
Figure 10-52: camqry14: Breakdown of Attempts (%) per Campaign Half Hour Report ....................... 10-38
Figure 10-53: camqry15: Breakdown of Attempts (%) per Campaign Daily Report...............................10-39
Figure 10-54: camqry16: Summary of Attempts per Query Rule Within Campaign Half Hour Report..10-40
Figure 10-55: camqry17: Summary of Attempts per Query Rule Within Campaign Daily Report ......... 10-41
Figure 10-56: camqry18: Breakdown of Attempts (%) per Query Rule Within Campaign Half Hour Report.
10-42
Figure 10-57: camqry19: Breakdown of Attempts (%) per Query Rule Within Campaign Daily Report10-43
Figure 10-58: camqry20: Campaign Consolidated Half Hour Report......................................................10-44
Figure 10-59: camqry21: Campaign Consolidated Daily Report .............................................................10-45
Figure 10-60: camqry22: Campaign Consolidated Detailed Half Hour Report .......................................10-46
Figure 10-61: camqry23:Campaign Consolidated Detailed Daily Report................................................10-47
Figure 10-62: dialer01: Dialer real-time ...................................................................................................10-48
Figure 10-63: dialer10: Status of each Dialer Half Hour..........................................................................10-48
Figure 10-64: dialer11: Dialer Capacity Half Hour..................................................................................10-49
Figure 10-65: Dialer Capacity Daily Report.............................................................................................10-50
Figure 10-66: Import Rule Report ............................................................................................................10-51