User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 3 Peripheral and Peripheral Service Report Templates
Unified CCE Peripheral Service Reports
*Peripheral Service Level: Offer 30
The number of tasks offered to the service used to calculate the peripheral service level for the
current half-hour interval.
Derived from: Service_Real_Time.PeriphServiceLevelOfferHalf
*Peripheral Service Level Offer Today
The number of tasks offered to the service used to calculate the peripheral service level since
midnight.
Derived from: Service_Real_Time.PeriphServiceLevelOfferToday
*Peripheral Service Level 5
The service level for the service calculated by the peripheral during the rolling five minute interval.
Derived from: Service_Real_Time.PeriphServiceLevelTo5
*Peripheral Service Level Today
The service level for the service calculated by the peripheral since midnight.
Derived from: Service_Real_Time.PeriphServiceLevelToday
*Longest Task Q
The time that the longest task in the queue for the service was put in that queue.
Derived from: Service_Real_Time.LongestCallQ
Answer Wait Time5
The answer wait time in HH:MM:SS (hours, minutes, seconds) for all incoming tasks associated
with the service during the rolling five minute interval.
Derived from: Service_Real_Time.AnswerWaitTimeTo5
Handled5
The number of tasks associated with the service that were handled during the rolling five minute
interval.
Derived from: Service_Real_Time.CallsHandledTo5
*Tasks Left Q 5
The number of tasks associated with the service that were removed from the queue during the
rolling five minute interval (used to calculate expected delay).
Derived from: Service_Real_Time.CallsLeftQTo5
Offered5
The number of tasks offered to the service during the rolling five minute interval.
Derived from: Service_Real_Time.CallsOfferedTo5