User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 3 Peripheral and Peripheral Service Report Templates
Unified CCE Peripheral Service Reports
Summary
Summaries for each field in the table.
persvc27: Peripheral Service real-time All Fields Report
Overview:
Subject A table of all the selected peripheral services listing all the available
service real-time report data.
Fields applicable to a voice domain only are prefixed with an asterisk (*).
S
uch fields are not applicable for e-mail or web media.
Note In the following descriptions, agent-dialed outbound calls or
tasks are different from Outbound Option calls that are
program-dialed outbound calls. Only fields specified as
Outbound Option contain automated call data. In all other cases,
outbound calls are agent-dialed ones.
Purpose To show all the available peripheral-service real-time data in the
Service_Real_Time database table so that you can select which data you
want for a customized peripheral-service real-time report.
Note This report is designed to be saved and exported or copied to
another format. For example, you can export the report to an
Excel spreadsheet and modify the report to suit your needs. If
that is not acceptable, you can also use a third-party tool to
customize your report.
Applicable environment Unified CCE, Unified ICM
Template type Real-time table
Default sort order By Service.EnterpriseName and then by Service.DateTime
Drilldowns available Yes
Schema database tables Service
Service_Real_Time
Data:
Enterprise Name
The enterprise name of the peripheral service.
Derived from: Service.EnterpriseName