User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
LIST OF FIGURES
Figure 10-1: agent03: Agent Media Logout Status.....................................................................................10-2
Figure 10-2: agent04: Agent Task Detail Activity......................................................................................10-3
Figure 10-3: agent05: Agent Task Detail Performance ..............................................................................10-3
Figure 10-4: agent 20: Agent real-time.......................................................................................................10-4
Figure 10-5: agent21: Agent Task Summary Half Hour.............................................................................10-4
Figure 10-6: agent 23: Agent Performance Summary Half Hour ...............................................................10-5
Figure 10-7: agent24: Agent Performance Summary Daily........................................................................10-6
Figure 10-8: agent25: Agent Consolidated Half Hour................................................................................10-7
Figure 10-9: agent26: Agent Consolidated Daily .......................................................................................10-8
Figure 10-10: agent30: Agent Not Ready Summary...................................................................................10-8
Figure 10-11: agent31: Agent Not Ready Detail ........................................................................................10-9
Figure 10-12: agtper22: Agent Peripheral Task Summary Daily .............................................................10-10
Figure 10-13: agtper25: Agent Peripheral Consolidated Half Hour .........................................................10-11
Figure 10-14: agtskg07: Agent Skill Group Task Analysis ......................................................................10-12
Figure 10-15: agtskg21: Agent Skill Group Task Summary Half Hour ...................................................10-12
Figure 10-16: agtskg25: Agent Skill Group Consolidated Half Hour ......................................................10-13
Figure 10-17: agtskg26: Agent Skill Group Consolidated Daily..............................................................10-13
Figure 10-18: agtskg30: IPCC Agent Skill Group real-time.....................................................................10-14
Figure 10-19: agteam02: Agent Skill Group Status ..................................................................................10-14
Figure 10-20: agteam03: Agent Logout Status .........................................................................................10-15
Figure 10-21: agteam 05: Agent Task Detail Performance.......................................................................10-16
Figure 10-22: agteam20: Agent Team real-time.......................................................................................10-16
Figure 10-23: agteam22: Agent Team Task Summary Daily ...................................................................10-17
Figure 10-24: agteam24: Agent Team Performance Summary Daily.......................................................10-18
Figure 10-25: agteam26: Agent Team Consolidated Daily ......................................................................10-19
Figure 10-26: agteam29: Agent Team Skill Group Assignment real-time ...............................................10-20
Figure 10-27: agteam32: Agent Team State Counts real-time..................................................................10-21
Figure 10-28: agteam33: Agent Team Incoming/Outgoing Task Durations With Agent Detail Half Hour .....
10-22
Figure 10-29: agteam35: Agent Team Incoming/Outgoing Task Durations Half Hour ...........................10-23
Figure 10-30: apgate11: Application Gateway Status Half Hour .............................................................10-24
Figure 10-31: caltyp04: Call Type Service Level real-time......................................................................
10-25