User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 3 Peripheral and Peripheral Service Report Templates
Unified CCE Peripheral Service Reports
DateTime (no label)
The date and time of the selected row's data in MM/DD/YYYY (month, day, year) and
HH:MM:SS (hour, minute, second) format.
Derived from: Service_Half_Hour.DateTime
Time Zone
The time zone for the date and time. The value is the offset in minutes from Greenwich Mean Time
(GMT). GMT is the time zone at the meridian at Greenwich, England. This time zone is used as an
international standard.
Derived from: Service_Half_Hour.TimeZone
Tasks Out
The number of outbound tasks placed by agents associated with the service in the half hour
interval.
Derived from: Service_Half_Hour.CallsOutToHalf
*Terminated Other
The number of tasks associated with the service that ended but were not otherwise accounted for in
the half hour interval.
Derived from: Service_Half_Hour.CallsTerminatedOtherToHalf
Offered
The number of tasks offered to the service in the half hour interval. In real-time data, a task is
counted as offered as soon as it is assigned to the service.
Derived from: Service_Half_Hour.CallsOfferedToHalf
Peripheral Service Level Offer
The number of offered tasks used in the peripheral service level calculation for the half-hour
interval. This field is not applicable when Unified ICM is connected to Unified CCE through an
IPCC Gateway PG.
Derived from: Service_Half_Hour.PeriphServiceLevelOfferToHalf
Incoming
The number of incoming tasks associated with the service in the half hour interval.
Derived from: Service_Half_Hour.CallsIncomingToHalf
*Trans In
The number of tasks transferred into the service in the half hour interval. The value is updated in
the database when the call is completed.
Derived from: Service_Half_Hour.TransferInCallsToHalf