User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 3 Peripheral and Peripheral Service Report Templates
Unified CCE Peripheral Service Reports
persvc26: Peripheral Service Historical All Fields Report
Overview:
Subject A table of all the selected peripheral services listing all the available
peripheral-service half-hour report data for the selected interval.
Fields applicable to a
voice domain only are prefixed with an asterisk (*).
Such fields are not applicable for e-mail or web media.
Note In the following descriptions, agent-dialed outbound calls or tasks
are different from Outbound Option calls that are program-dialed
outbound calls. Only fields specified as Outbound Option contain
automated call data. In all other cases, outbound calls are
agent-dialed ones.
Purpose To show all the available peripheral service historical report data in the
Service_Half_Hour database table so that you can select which data you
want for a customized peripheral-service historical report.
Note This report is designed to be saved and exported or copied to
another format. For example, you can export the report to an Excel
spreadsheet and modify the report to suit your needs. If that is not
acceptable, you can also use a third-party tool to customize your
report.
Applicable environment Unified CCE, Unified ICM
Template type Historical Free-form
Sport order By Service.EnterpriseName, then by Service_Half_Hour.SkillTargetID,
an
d then by Service_Half_Hour.DateTime
Drilldowns available Yes
Schema database tables Service
Service_Half_Hour
Data:
Enterprise Name
The enterprise name of the peripheral service.
Derived from: Service.EnterpriseName
Skill TargetID
The service ID number. This is an identifier that is unique among all skill targets in the enterprise.
Derived from: Service_Half_Hour.SkillTargetID