User Guide

3-21
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 3 Peripheral and Peripheral Service Report Templates
Unified CCE Peripheral Service Reports
persvc25: Peripheral Service Agent Daily Report
See Persvc25, page 10-53 for an illustration of this report.
Overview:
Subject A daily table summary of agent call activity in the selected peripheral
service(s)
Note This report displays the same data as the Persvc24 report, except
the data here is broken down by day instead of by half hour.
Fields applicable to a voice domain only are prefixed with an asterisk (*).
Such fields are not applicable for e-mail or web media.
Purpose Shows agent call activity in the selected services for
the selected time
period.
Note This report and the persvc24 report are applicable to agent
services only and are for IVRs that support Service Control and
that have queue reporting enabled. Calls that do not terminate on
an IVR port due to all port busy condition receive a busy tone and
are not counted within this report.
Applicable environment Unified CCE, Unified ICM
(This report and the persvc24 report are a
pplicable to agent services only,
not IVR services)
Template type Historical table
Default sort order By Service.EnterpriseName and then by the date and time.
Drilldowns available Yes
Schema database tables Service
Service_Half_Hour
Data:
Enterprise Name
The enterprise name of the peripheral service.
Derived from: Service.EnterpriseName
Date (n
o label)
The date when the record was generated i
n MM/DD/YYYY (month, day, year) format.
Derived from: Service_Half_Hour.DateTime