User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 3 Peripheral and Peripheral Service Report Templates
Unified CCE Peripheral Service Reports
Avg Aban Wait
The average amount of time spent on the calls in the Tasks Aban column in the half hour interval.
Derived from: Service_Half_Hour.AvgDelayQAbandToHalf
Note When Unified ICM is connected with Unified CCE through an IPCC Gateway PG, this value is
incremented by any condition on the child that causes the call to terminate while in the queue.
Service Summary
A summary for each service for the interval.
Report Summary
A summary for all services for the interval.