User Guide

3-6
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 3 Peripheral and Peripheral Service Report Templates
Summary List of Peripheral Service Templates
Summary List of Peripheral Service Templates
Click on the name of a service report in the following table to see more detailed information about the
data in that report, and how the data is derived from the software's database.
Temp late Type Description
Peripheral Service Reports
persvc20: Peripheral Service
for IVR Queue Half Hour
Report, page 3-7
real-time A table summary of the acti
vity in the selected
IVR service(s) within the selected half-hour
interval(s).
The persvc20 and persvc21
reports are for IVR
services that reside on IVR PGs that have Service
Control reporting enabled and queue reporting
enabled.
persvc21: Peripheral Service
IVR Queue Daily Report,
page 3-10
historical A table summary of the daily activity in the
selec
ted IVR service(s).
persvc22: Peripheral Service
IVR Self-Service Half Hour
Report, page 3-13
historical A table summary of the activity of the IVR
servi
ce for the selected half-hour interval(s).
The persvc22 and persvc23
reports are for IVR
services that reside on IVR PGs that have Service
Control reporting enabled and Queue reporting
disabled.
persvc23: Peripheral Service
IVR Self-Service Daily
Report, page 3-16
historical A table summary of daily IVR self-service
act
ivity.
persvc24: Peripheral Service
Agent Half Hour Report,
page 3-18
historical A table summary of agent c
all activity in a
service for the selected half-hour interval(s).
persvc25: Peripheral Service
Agent Daily Report,
page 3-21
historical A table summary of daily agent c
all activity in a
service.
persvc26: Peripheral Service
Historical All Fields Report,
page 3-24
historical Lists all the available report dat
a from the
Service_Half_Hour database table for each
selected service during the time period selected
when the report is generated.
persvc27: Peripheral Service
real-time All Fields Report,
page 3-31
real-time Lists all the available report dat
a from the
Service_Real_Time database table for each
selected service at the moment the report is
generated.