User Guide

3-4
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 3 Peripheral and Peripheral Service Report Templates
About Peripheral Reports
periph06: VRU Peripheral Capacity Report
See Periph06, page 10-52 for an illustration of this report.
Overview:
Subject A table showing statistics about the number of simultaneous calls in
progress over time on the selected VRUs (This is applicable for VRU
peripherals only).
Fields applicable to a voice domain only are prefixed with an asterisk
(*). Such fields are not applicable fo
r e-mail or web media.
Purpose To show VRU performance and understand its capability.
Applicable environment Unified CCE, Unified ICM. This report is not ap
plicable in a Unified
CCE System PG deployment.
Template type Historical table
Default sort order By Peripheral
Drilldowns available No
Schema database tables Peripheral
Peripheral_Half_Hour
Data:
VRU Peripheral Name
The peripheral's enterprise name.
Derived from: Peripheral.EnterpriseName
DateTime
The Central Controller date and time at th
e start of the half-hour interval.
Derived from: Peripheral_Half_Hour
.DateTime
*Calls Offered
The total number of incoming ACD calls and internal
ACD calls offered to the peripheral during
the half-hour interval.
Derived from: Peripheral_Half_Hour.CallsOfferedToHalf