User Guide

3-3
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 3 Peripheral and Peripheral Service Report Templates
About Peripheral Reports
Mode
The current mode of the peripheral as reported by the Peripheral Gateway (PG).
– 0 = off-line
– 1 = on-line
Note that there might be situations where the Mode field and the Online field do not correlate. This
can occur, for example, when both sides of a duplexed PG are inactive.
– When SideA is active, Mode shows '1' and Online shows '1'.
– When SideA is down and SideB is active, Mode still shows '1' and Online shows '1'.
– If SideB becomes inactive while SideA is still inactive, the PG is sending no data to the
Peripheral_Real_Time table. The Mode field remains unchanged at '1', although the Online field
shows '0'.
– When either or both sides come back up, the Mode field shows '1' and the Online field also
shows '1'.
Derived from: Peripheral_Real_Time.Mode
Service Level30
The service level for the peripheral for the current half hour.
Derived from: Peripheral_Real_Time.ServiceLevelHalf
Service Level Today
The service level for the peripheral since midnight.
Derived from: Peripheral_Real_Time.ServiceLevelToday