User Guide

3-2
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 3 Peripheral and Peripheral Service Report Templates
About Peripheral Reports
Datetime
The date and time when the record was generated in MM/DD/YYYY (month, day, year) and
HH:MM:SS (hours, minutes, seconds) format.
Derived from: Peripheral_Real_Time.DateTime
Status
The current failure state of the peripheral:
– 0 = normal operation
– 1 - 31 = failures that do not affect functionality
– 32 - 63 = degraded operation (task routing still possible)
– 64 - 127 = failures that prevent task routing.
The Agent PIM receives its Status values from the Init event and the Status event. The VRU PIM
receives its status values from the Init Event, the Status Event, and Poll confirmation. These values
are dependant on the peripheral connected to the PIM.
The Galaxy PIM uses the following bit-masked values:
– 0x01 Indicates GAL_CALLSIDE_DOWN.
– 0x02 Indicates GAL_REPORTSIDE_DOWN.
– 0x03 Indicates GAL_VARCTI_DOWN.
For example: A Status value of 3 indicates that GAL_CALLSIDE_DOWN and indicates
GAL_REPORTSIDE_DOWN are true.
All other PIMs use standard values. See your machine specific manual for explanations of its error
messages and failure codes.
Derived from: Peripheral_Real_Time.Status
Online
The current on-line state of the peripheral as determined by the Central Controller.
– 0 = off-line
– 1 = on-line
– -1 = default media routing domain is a domain other than Cisco_Voice
Derived from: Peripheral_Real_Time.Online
Tasks In Progress
The number of tasks to a route or service that are currently in queue or being handled at the
peripheral now.
Derived from: Peripheral_Real_Time.CallsInProgress
Agents Logged On
The number of agents in the skill group who are currently logged on or who were logged on during
the interval.
Derived from: Peripheral_Real_Time.AgentsLoggedOn