User Guide

CHAPTER
3-1
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
3
Peripheral and Peripheral Service Report
Templates
About Peripheral Reports
In a Unified CCE environment, there are two WebView reports in the Peripheral category:
• periph01: Peripheral real-time Report, page 3-1
• periph06: VRU Peripheral Capacity Report, page 3-4
periph01: Peripheral real-time Report
Overview:
Subject A table of the selected Peripheral(s)
showing the current data for switch
status, task and agent status, and service levels (for use with all
peripheral types). Note that data is recorded only when MRD is
Cisco_Voice (1).
Purpose To show current peripheral status.
Applicable environment Unified CCE, Unified ICM
Template type Real-time table
Default sort order By peripheral enterprise name and then by the date and time
Drilldowns available Ye s
Schema database tables Peripheral
Peripheral_Real_Time
Data
Enterprise Name
Enterprise name
Derived from: Peripheral.EnterpriseName