User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 2 CallType Reports
Unified CCE Call Type Historical Reports
• caltyp23: Call Type Historical All Fields Report
• caltyp24: Call Type real-time All Fields Report
• caltyp35: VRU Calls Analysis Half Hour Report, and
• caltyp36: VRU Calls Analysis Daily Report.
Overflow Out is incremented when the one of the following occurs:
• The call type associated with the current call is changed through use of a call type or requalify node.
• The call is redirected.
When a call is redirected, the PIM no longer can receive events for the call and has no way of referencing
or tracking the call.
For example, the call might have been redirected to an unmonitored device and then returned to the
switch with a different call ID.
• The call is sent to a label using a label node. The call was not default-routed, and the label was not
a ring, busy, or announcement label.
• The call hit a release node.