User Guide

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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Agent Report Templates agtper05: Agent Peripheral Task Detail Performance Report
Media Summary
The totals of agent data for all skill groups in a media in which the agent was logged
during the given interval.
Agent Summary
The totals of agent data for an agent during the specified interval.
Peripheral Summary
The totals of agent data for all agents in all media on the peripheral during the specified
interval.
Report Summary
The totals of agent data for all agents in the report.
agtper05: Agent Peripheral Task Detail Performance Report
Data:
Peripheral
The enterprise name and ID number of the peripheral on which the agent is working.
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID
Overview:
Subject A table of all agents on the selected peripheral(s) showing the
number of tasks done by each agent during the given interval, the
average length of a task, and the percent of logged on time spent
on a particular type of task, gathered in half-hour increments.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose To show agent half-hour performance for all the agents connected
to the selected peripheral(s) during the selected time period.
Applicable
environment
IPCC and/or standard ACD
Template type Historical table
Default sort order By media routing domain, peripheral, agent enterprise name, last
name, first name
Drilldowns available No
Schema database
tables
Agent
Agent_Half_Hour
Agent_Skill_Group_Half_Hour
Person
Peripheral
Media_Routing_Domain
Skill_Group