User Guide

IPCC Agent Report Templates agtper03: Agent Peripheral Media Logout Status Report
2- 73
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Task Level Change
The date and time of the agent’s last task level change.
Derived from: Agent_Real_Time.DateTimeTaskLevelChange
Router Task Q Now
The number of calls currently queued for the agent at the call router.
Derived from: Agent_Real_Time.RouterCallsQueueNow
Router Longest Task Q
The time when the longest call in queue was queued for the agent.
Derived from: Agent_Real_Time.RouterLongestCallQ
Agent by Peripheral Historical Reports
• agtper03: Agent Peripheral Media Logout Status Report, page 2-73
• agtper04: Agent Peripheral Task Detail Activity Report, page 2-75
• agtper05: Agent Peripheral Task Detail Performance Report, page 2-78
• agtper21: Agent Peripheral Task Summary Half Hour Report, page 2-81
• agtper22: Agent Peripheral Task Summary Daily Report, page 2-85
• agtper23: Agent Peripheral Performance Summary Half Hour Report, page 2-88
• agtper24: Agent Peripheral Performance Summary Daily Report, page 2-92
• agtper25: Agent Peripheral Consolidated Half Hour Report Template, page 2-96
• agtper26: Agent Peripheral Consolidated Daily Report, page 2-99
• agtper27: Agent Peripheral Historical All Fields Report, page 2-103
agtper03: Agent Peripheral Media Logout Status Report
Overview:
Subject A table of all agents on the selected peripheral(s) showing each
agent's Logon duration and logout date and time.
Purpose To show ONLY agents who have logged out from the selected
peripheral(s) during the selected interval.
Applicable
environment
IPCC and/or standard ACD
Template type Historical table
Default sort order By peripheral, then by agent's last name, first name, and media
routing domain