User Guide

ix
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
About this Guide
Objective
This manual describes the Cisco IPCC WebView report templates.
See the WebView online help and the manuals listed in Related
Publications, page x for further information.
Audience
This document is intended as a reference guide for Cisco ICM IP
Contact Center administrators or supervisors.
Organization
The manual is divided into the following chapters.
Chapter Description
Chapter 1, “About
IP Contact Center
Reports”
Chapter 2, “IPCC
Agent Report
Templates”
Describes the IPCC agent report
templates.