User Guide

2- 64
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Agent Report Templates Agent by Peripheral Reports
agtper22: Agent
Peripheral Task
Summary Daily
Report, page
2-85
IPCC and/or
standard ACD
historical table Task summary for each agent
within the selected
peripheral(s), organized by the
selected day(s).
agtper23: Agent
Peripheral
Performance
Summary Half
Hour Report,
page 2-88
IPCC and/or
standard ACD
historical table Agent state summary for each
agent within the selected
peripheral(s), organized by the
selected half hour(s).
agtper24: Agent
Peripheral
Performance
Summary Daily
Report, page
2-92
IPCC and/or
standard ACD
historical table Agent state summary for each
agent within the selected
peripheral(s), organized by the
selected day(s).
agtper25: Agent
Peripheral
Consolidated Half
Hour Report
Tem pl at e, pa ge
2-96
IPCC only historical table Agent half-hour activity and
performance for all the agents
connected to the selected
peripheral(s) during the
selected half-hour interval(s).
agtper26: Agent
Peripheral
Consolidated
Daily Report,
page 2-99
IPCC only historical table Agent half-hour activity and
performance for all the agents
connected to the selected
peripheral(s) during the
selected day interval(s).
agtper27: Agent
Peripheral
Historical All
Fields Report,
page 2-103
IPCC and/or
standard ACD
historical table All the report data available
from the
Agent_Skill_Group_Half_Hour
table for all the agents on the
selected peripheral(s). ICM
software generates
Agent_Half_Hour records for
each agent.
This report is for online viewing
or for exporting to Excel. It is
not formatted for printing.
agtskg28: Agent
Skill Group Real
Time All Fields
Report, page
2-124
IPCC and/or
standard ACD
real-time
table
All the report data available
from the Agent_Real_Time
table for all the agents on the
selected peripheral(s). ICM
software generates
Agent_Real_Time records for
each agent.
This report is for online viewing
or for exporting to Excel. It is
not formatted for printing.
Template Name
Applicable
Environment Type Description