User Guide

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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Agent Report Templates agent25: Agent Consolidated Half Hour Report
agent25: Agent Consolidated Half Hour Report
Data:
Agent Name
The last and first name of the agent and the agent's ID (in parentheses) in the skill
group in which agent resides.
Derived from:
Person.LastName ", " Person.FirstName and
Agent_Skill_Group_Half_Hour.SkillTargetID
Overview:
Subject A table of selected agents showing agent call statistics and agent
time allocations, gathered in half-hour increments.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose To show agent half-hour activity and performance for the selected
time period.
Note: Completed tasks are all the tasks which completed during
the time shown (that is, on the row in the report) and includes any
tasks or calls that began in a prior time frame but completed in the
selected time.
This template includes columns from both the Agent21 and the
Agent23 reports for those supervisors that would prefer all the
information on one report and do not need the details provided by
the separate Call Summary and Performance Summary reports.
Applicable
environment
IPCC
Template type Historical table
Default sort order By agent last name, first name, media routing domain, skill group,
date, and time
Drilldowns available No
Schema database
tables
Agent
Person
Media_Routing_Domain
Agent_Skill_Group_Half_Hour
Skill_Group
Agent_Half_Hour