User Guide

Outbound Option (Blended Agent) reports camqry10: Call Counts of Query Rule within Campaign Half Hour Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Voice
The number of contacts for which a voice was detected during the half-hour interval.
Derived from: Campaign_Query_Rule_Half_Hour.VoiceDetectToHalf
Busy
The number of contacts in a half-hour interval that detected a busy signal.
Derived from: Campaign_Query_Rule_Half_Hour.BusyDetectToHalf
No Answer
The number of contacts in a half-hour interval that were not answered.
Derived from: Campaign_Query_Rule_Half_Hour.NoAnswerDetectToHalf
No Ringback
The number of contacts in a half-hour interval that did not detect a ring back.
Derived from: Campaign_Query_Rule_Half_Hour.NoRingBackDetectToHalf
No Dialtone
The number of contacts in a half-hour interval that did not detect a dial tone.
Derived from: Campaign_Query_Rule_Half_Hour.NoDialToneDetectToHalf
Fax
The number of contacts in a half-hour interval that detected a fax.
Derived from: Campaign_Query_Rule_Half_Hour.FaxDetectToHalf
Network IVR
The number of contacts in a half-hour interval that detected a network answering
machine.
Derived from: Campaign_Query_Rule_Half_Hour.NetworkAnsMachineDetectToHalf
Answering Machine
The number of contacts in a half-hour interval that detected an answering machine.
Derived from: Campaign_Query_Rule_Half_Hour.AnsweringMachineDetectToHalf
SIT Tone
The number of contacts in a half-hour interval that detected a special information tone
(SIT).
Derived from: Campaign_Query_Rule_Half_Hour.SITToneDetectToHalf
Agent Rejected
The number of preview/callback contacts in a half-hour interval that were rejected by
the agent.
Derived from: Campaign_Query_Rule_Half_Hour.AgentRejectedToHalf
Agent Closed
The number of preview/callback contacts that were rejected by the agent (these
customers will not be dialed).
Derived from: Campaign_Query_Rule_Half_Hour.AgentClosedDetectToHalf