User Guide

8- 8
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Outbound Option (Blended Agent) reports camqry02: Summary of Call Counts Per Campaign Real Time Report
Requested Callback
The number of call-back contacts.
Derived from: Campaign_Query_Rule_Real_Time.CallBackCount
Voice
The number of calls for the day that ended in successful customer contact.
Derived from: Campaign_Query_Rule_Real_Time.VoiceCount
Busy
The number of calls that detected a busy signal.
Derived from: Campaign_Query_Rule_Real_Time.BusyCount
No Answer
The number of calls that were not answered.
Derived from: Campaign_Query_Rule_Real_Time.NoAnswerDetectCount
No Ringback
The number of calls that did not detect a ring back.
Derived from: Campaign_Query_Rule_Real_Time.NoRingBackDetectCount
No Dialtone
The number of calls that did not detect a dial tone.
Derived from: Campaign_Query_Rule_Real_Time.NoDialToneDetectCount
Fax
The number of calls that detected a fax.
Derived from: Campaign_Query_Rule_Real_Time.FaxDetectCount
Network IVR
The number of calls that detected a network answering machine.
Derived from: Campaign_Query_Rule_Real_Time.NetworkAnsMachinesCount
Answering Machine
The number of calls that detected an answering machine.
Derived from: Campaign_Query_Rule_Real_Time.AnsweringMachineCount
SIT Tone
The number of calls that detected a special information tone (SIT).
Derived from: Campaign_Query_Rule_Real_Time.SITToneDetectCount
Agent Rejected
The number of preview/callback calls that were rejected by the agent.
Derived from: Campaign_Query_Rule_Real_Time.AgentRejectedCount
Agent Closed
The number of preview/callback calls that were rejected by the agent (these customers
will not be dialed).
Derived from: Campaign_Query_Rule_Real_Time.AgentClosedCount