User Guide

8- 6
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Outbound Option (Blended Agent) reportscamqry01: Call Counts of Query Rule within Campaign Real Time Report
Fax
The number of calls that detected a fax.
Derived from: Campaign_Query_Rule_Real_Time.FaxDetectCount
Network IVR
The number of calls that detected a network answering machine.
Derived from: Campaign_Query_Rule_Real_Time.NetworkAnsweringMachinesCount
Answering Machine
The number of calls that detected an answering machine.
Derived from: Campaign_Query_Rule_Real_Time.AnsweringMachineCount
SIT Tone
The number of calls that detected a Special Information Tone (SIT).
Derived from: Campaign_Query_Rule_Real_Time.SITToneDetectCount
Agent Rejected
The number of preview/callback calls that were rejected by the agent but that might be
called back.
Derived from: Campaign_Query_Rule_Real_Time.AgentRejectedCount
Agent Closed
The number of preview/callback calls that were rejected by the agent (these customers
will not be dialed).
Derived from: Campaign_Query_Rule_Real_Time.AgentClosedCount
Canceled
The number of calls where the dialer canceled a ringing customer call
Derived from: Campaign_Query_Rule_Real_Time.CanceledDetectCount
Abandon
The number of calls abandoned by the dialer.
Derived from: Campaign_Query_Rule_Real_Time.AbandonDetectCount
Abandon to IVR
The number of calls that were abandoned by the dialer. However, instead of hanging-up
on the customer the customer was transferred to an IVR which plays a message.
Derived from: Campaign_Query_Rule_Real_Time.AbandonToIVRCount
Customer Abandon
The number of calls where the customer hung-up immediately after picking up the
phone.
Derived from: Campaign_Query_Rule_Real_Time.CustomerAbandonDetectCount
Talk Time
The total time in HH:MM:SS (hours, minutes, seconds) that agents spent talking on the
telephone today.
Derived from: Campaign_Query_Rule_Real_Time.TalkTimeCount