User Guide

Outbound Option (Blended Agent) reports Outbound Option Real-Time Reports
8- 3
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
camqry11: Summary of
Call Counts per Campaign
Half Hour Report, page
8-18
Outbound Option
(IPCC and/or
standard ACD)
historical
table
Status of all campaign
records.
dialer01: Dialer Real Time
Report, page 8-12
Outbound Option
(IPCC and/or
standard ACD)
real-time
table
Data for contacts, busy,
voice, answering machine,
and SITTone contacts
detected by the dialer.
dialer10: Dialer Call
Result Summary Half
Hour Report, page 8-21
Outbound Option
(IPCC and/or
standard ACD)
historical
table
Contacts, busy, voice,
answering machine, and
SITTone contacts detected
by the dialer during the
half-hour interval.
dialpr01: Dialer Port
Status Real Time Report,
page 8-13
Outbound Option
(IPCC and/or
standard ACD)
real-time
table
Dialer activity on a
port-by-port basis.
perskg11: Outbound
Option (Blended Agent)
Statistics By Skill Group
Report, page 5-75
Outbound Option
(IPCC and/or
standard ACD)
real-time
table
All skill groups and their
associated Blended Agent
status.
perskg12: Outbound
Option (Blended Agent)
Task Detail Performance
In Skill Groups Half Hour
Report, page 5-94
Outbound Option
(IPCC and/or
standard ACD)
historical
table
Percentage of time that
Outbound Option agents
spent in the signed on,
handle, talk, and hold
states.
Table 8-1 Outbound Option Report Templates (continued)
Template Name
Applicable
Environment Type Description