User Guide

8- 2
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Outbound Option (Blended Agent) reports Outbound Option Real-Time Reports
Outbound Option Real-Time Reports
Table 8-1 Outbound Option Report Templates
Template Name
Applicable
Environment Type Description
agtskg06: Outbound
Option (Blended Agent)
Status Report, page
2-119
Outbound Option
(IPCC and/or
standard ACD)
real-time
table
Outbound Option task
status for the selected time
period.
agtskg10: Outbound
Option (Blended Agent)
Predictive and Progressive
Tasks Detail Performance
Report, page 2-138
Outbound Option
(IPCC and/or
standard ACD)
historical
table
Task detail performance of
predictive calls by skill
group.
agtskg11: Outbound
Option (Blended Agent)
Preview Task Detail
Performance Report, page
2-140
Outbound Option
(IPCC and/or
standard ACD)
historical
table
Task detail performance of
preview calls by skill group.
agtskg11: Outbound
Option (Blended Agent)
Preview Task Detail
Performance Report, page
2-140
Outbound Option
(IPCC and/or
standard ACD)
historical
table
Task detail performance of
reservation calls by skill
group.
imprul01: Import Status
Real Time Report, page
8-15
Outbound Option
(IPCC and/or
standard ACD)
real-time
table
The number of good, bad,
and total records imported,
or to be imported.
imprul10: Import Rule
Report, page 8-23
Outbound Option
(IPCC and/or
standard ACD)
historical
table
The number of good, bad,
and total records imported,
by time range.
camqry01: Call Counts of
Query Rule within
Campaign Real Time
Report, page 8-4
Outbound Option
(IPCC and/or
standard ACD)
real-time
table
Data for each query rule
within a campaign.
camqry02: Summary of
Call Counts Per Campaign
Real Time Report, page
8-7
Outbound Option
(IPCC and/or
standard ACD)
real-time
table
Current status of all
campaign records.
camqry03: Valid
Campaign Dialing Times
Real Time Report, page
8-9
Outbound Option
(IPCC and/or
standard ACD)
real-time
table
Currently configured
campaign dialing times
camqry04: Query Rule
Dialing Times Real Time
Report, page 8-10
Outbound Option
(IPCC and/or
standard ACD)
real-time
table
Currently configured
Campaign Query Rules
dialing times.
camqry10: Call Counts of
Query Rule within
Campaign Half Hour
Report, page 8-16
Outbound Option
(IPCC and/or
standard ACD)
historical
table
Data for each query rule
within a campaign.