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ManualsBrandsCisco ManualsContact CenterCisco Unified Contact Center Enterprise 8.0(2)
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Contents
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
agtskg21: Agent Skill Group Task Summary Half Hour Report 2-143
agtskg22: Agent Skill Group Task Summary Daily Report 2-147
agtskg23: Agent Skill Group Performance Summary Half Hour Report 2-150
agtskg24: Agent Skill Group Performance Summary Daily Report 2-153
agtskg25: Agent Skill Group Consolidated Half Hour Report 2-156
agtskg26: Agent Skill Group Consolidated Daily Report 2-160
agtskg27: Agent Skill Group Historical All Fields Report 2-164
Agent By Team Reports 2-177
Summary List of Agent by Team Reports 2-177
Example Agent by Team Report 2-179
Agent by Team Real-Time Reports 2-179
agteam02: Agent Skill Group Status Report 2-180
agteam20: Agent Team Real Time Report 2-182
agteam28: Agent Team Real Time All Fields Report 2-185
Agent by Team Historical Reports 2-190
agteam03: Agent Logout Status By Team Report 2-190
agteam04: Agent Task Detail Activity Report 2-192
agteam05: Agent Task Detail Performance Report By Team 2-195
agteam21: Agent Team Task Summary Half Hour Report 2-198
agteam22: Agent Team Task Summary Daily Report 2-202
agteam23: Agent Team Performance Summary Half Hour Report 2-206
agteam24: Agent Team Performance Summary Daily Report 2-209
agteam25: Agent Team Consolidated Half Hour Report 2-212
agteam26: Agent Team Consolidated Daily Report 2-216
agteam27: Agent Team Historical All Fields Report 2-220
CHAPTER
3 IPCC Call Type Report Templates 3-1
Summary List of IPCC Call Type Reports 3-1
Example IPCC Call Type Report 3-3
IPCC Call Type Real-Time Reports 3-4
caltyp04: Call Type Service Levels Real Time Report 3-4
caltyp20: Call Type Real Time Report 3-5
caltyp24: Call Type Real Time All Fields Report 3-7
IPCC Call Type Historical Reports 3-16
caltyp05: Analysis of Calls Half Hour Report 3-17
caltyp21: Call Type Half Hour Report 3-18
caltyp22: Call Type Daily Report 3-22
caltyp23: Call Type Historical All Fields Report 3-27
caltyp31: Call Type Abandon/Answer Distribution by Half Hour Report 3-35