User Guide

Trunk Group for IP-IVR Report Templates nettrk13: Network Trunk Group Historical All Fields Report
6- 15
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Trunk ID
The ID number of the Trunk group.
Derived from: Network_Trunk_Group_Half_Hour.NetworkTrunkGroupID
Busy All
The total time in HH:MM:SS (hours, minutes, seconds) during the current half-hour
interval that all trunks in the group were busy.
Derived from: Network_Trunk_Group_Half_Hour.AllTrunksBusyToHalf
Aban
The number of calls to the trunk group abandoned in queue during the current
half-hour interval.
Derived from: Network_Trunk_Group_Half_Hour.CallsAbandonedToHalf
Tasks In
The number of inbound calls received on the trunk group during the current half-hour
interval.
Derived from: Network_Trunk_Group_Half_Hour.CallsInToHalf
Tasks Out
The number of outbound calls received on the trunk group during the current half-hour
interval.
Derived from: Network_Trunk_Group_Half_Hour.CallsOutToHalf
Inbound Time
The total time in HH:MM:SS (hours, minutes, seconds) format that trunks in the group
have been in use for inbound calls during the current half-hour interval.
Derived from: Network_Trunk_Group_Half_Hour.InUseInboundTimeToHalf
Outbound Time
The total time in HH:MM:SS (hours, minutes, seconds) format that trunks in the group
have been in use for outbound calls during the current half-hour interval.
Derived from: Network_Trunk_Group_Half_Hour.InUseOutboundTimeToHalf
TimeZone
The time zone for the date and time. The value is the offset in minutes from GMT.
Derived from: Network_Trunk_Group_Half_Hour.TimeZone
In Service Time
The total total time in HH:MM:SS (hours, minutes, seconds) format that trunks in the
group have been in service during the current half-hour interval.
Derived from: Network_Trunk_Group_Half_Hour.InServiceTimeToHalf
Idle
The number of non-busy trunks in the group now.
Derived from: Network_Trunk_Group_Half_Hour.TrunksIdle