User Guide

6- 14
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Trunk Group for IP-IVR Report Templates nettrk13: Network Trunk Group Historical All Fields Report
Outbound Time30
The time in HH:MM:SS (hours, minutes, seconds) trunks in the group have been in use
for outbound calls during the current half-hour interval.
Derived from: Network_Trunk_Group_Real_Time.InUseOutboundTimeHalf
Outbound Time Today
The time in HH:MM:SS (hours, minutes, seconds) trunks in the group have been in use
for outbound calls since midnight.
Derived from: Network_Trunk_Group_Real_Time.InUseOutboundTimeToday
Idle
The number of non-busy trunks in the group now.
Derived from: Network_Trunk_Group_Half_Hour.TrunksIdle
In Service
The number of trunks in the trunk group in service now.
Derived from: Network_Trunk_Group_Half_Hour.TrunksInService
nettrk13: Network Trunk Group Historical All Fields Report
Data:
Network Trunk Group
The enterprise name of the network trunk group.
Derived from: Network_Trunk_Group.EnterpriseName
DateTime
The ICM Central Controller date and time that this data was last updated.
Derived from: Network_Trunk_Group_Half_Hour.DateTime
Overview:
Subject A table of all the selected network trunk groups listing all the
available trunk-group historical report data for the selected interval
Purpose To show all the available network trunk-group historical report data
in the Network_Trunk_Group_Half_Hour database table so that
you can select which data you want for a customized network
trunk-group historical report
Applicable
environment
Standard ACD
Template type Historical table
Default sort order By network trunk group, and then by date and time
Drilldowns available No
Schema database
tables
Network_Trunk_Group
Network_Trunk_Group_Half_Hour