User Guide

Trunk Group for IP-IVR Report Templates trkgrp21: IVR Ports Idle & In Service Real Time Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Data:
IVR Ports
The enterprise name of the IVR Ports trunk group.
Derived from: Trunk_Group.EnterpriseName
All Ports Busy
The Total time that all ports in the IVR group were busy for the current half-hour
interval.
Derived from: Trunk_GroupReal_Time.AllTrunksBusyHalf
trkgrp21: IVR Ports Idle & In Service Real Time Report
Data:
IVR Ports
The enterprise name of the IVR ports.
Derived from: Trunk_Group.EnterpriseName
Ports Idle
The number of non-busy ports in the trunk group for the current half-hour interval.
Derived from: Trunk_Group_Real_Time.TrunksIdle
Ports In Service
The number of ports in the trunk group in service for the current half-hour interval.
Derived from: Trunk_Group_Real_Time.TrunksInService
Overview:
Subject An overlapped bar graph of the current number of idle ports in
relation to the current number of in-service ports
Purpose To show IVR port usage
Use this report to ensure that your system is performing optimally.
Applicable
environment
IPCC
Template type Real-time bar graph
Default sort order By IVR port trunk group.
Drilldowns available No
Schema database
tables
Trunk_Group
Trunk_Group_Real_Time