User Guide

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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Agent Report Templates agent23: Agent Performance Summary Half Hour Report
Skill Group Summary
The total for each field for each skill group.
Media Summary
The totals for the agent data for all skill groups in the media routing domain into which
the agents were logged during the given interval.
Agent Summary
The total for each field for each agent.
Report Summary
The total for all fields for all agents in the report.
agent23: Agent Performance Summary Half Hour Report
Data:
Agent Name
The last and first name of the agent and the agent's ID (in parentheses) in the skill
group in which agent resides.
Derived from:
Person.LastName "," Person.FirstName
Overview:
Subject A table of selected agents showing logged on time, ASA, and time
allocations across all agent states, gathered in half-hour
increments.
Purpose To show agent half-hour performance for the selected time period.
Applicable
environment
IPCC and/or standard ACD
Template type Historical table
Default sort order By agent last name, first name, media routing domain, skill group,
date, and time
Drilldowns available No
Schema database
tables
Agent
Person
Media_Routing_Domain
Agent_Skill_Group_Half_Hour
Skill_Group
Agent_Half_Hour