User Guide

5- 90
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Skill Group Report Templates Peripheral Skill Group Historical Reports
Data:
Media
The skill group's media routing domain.
Derived from: Media_Routing_Domain.EnterpriseName
Skill Group
The skill group in which the agent resides and its ID number.
Derived from: Skill_Group.EnterpriseName Skill_Group.EnterpriseID
Agent
The first and last name of the agent.
Derived from: Person.FirstName + ", " + Person.LastName
Peripheral Skill Group Historical Reports
• perskg08: FTE for Peripheral Skill Groups Half Hour Report, page 5-91
• perskg09: Peripheral Skill Group Normalized Agent State Report, page 5-93
• perskg12: Outbound Option (Blended Agent) Task Detail Performance In Skill Groups Half
Hour Report, page 5-94
• perskg21: Peripheral Skill Group Task Summary Half Hour Report, page 5-97
• perskg22: Peripheral Skill Group Task Summary Daily Report, page 5-101
• perskg23: Peripheral Skill Group Performance Summary Half Hour Report, page 5-104
• perskg24: Peripheral Skill Group Performance Summary Daily Report, page 5-108
• perskg25: Peripheral Skill Group Consolidated Half Hour Report, page 5-111
• perskg26: Peripheral Skill Group Consolidated Daily Report, page 5-115
• perskg27: Peripheral Skill Group Historical All Fields Report, page 5-119
Drilldowns available When selected from the Base Only Skill Group template
subcategory (that is, used as a base only skill group report), Yes.
When selected from the Peripheral Skill Group template
subcategory (that is, used as a peripheral skill group report), No.
Schema database
tables
Agent
Media_Routing_Domain
Person
Skill_Group
Skill_Group_Member
Agent_Skill_Group_Real_Time