User Guide

IPCC Skill Group Report Templates IPCC Peripheral Skill Group Real-Time Reports
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
perskg11: Outbound Option (Blended Agent) Statistics By Skill Group Report
Data:
Skill Group Name
The name of the skill group.
Derived from: Skill_Group.EnterpriseName
Agents on Predictive/Progressive Tasks
The number of agents in the skill group currently talking on AutoOut (predictive) tasks.
Derived from: Skill_Group_Real_Time.TalkingAutoOut
Agents on Preview Tasks
The number of agents in the skill group currently talking on outbound Preview tasks.
Derived from: Skill_Group_Real_Time.TalkingPreview
Agents on Reserved Tasks
The number of agents in the skill group currently talking on agent reservation tasks.
Derived from: Skill_Group_Real_Time.TalkingReserve
Report Summary
The totals of each field in the report.
Overview:
Subject A table of the selected Peripheral Skill Group(s) showing their
associated Outbound Option status.
Purpose To show the current outbound option status in the selected
peripheral skill groups
Applicable
environment
Outbound Option. (IPCC and/or standard ACD)
Template type Real-time table
Default sort order There is no default sorting in this template
Drilldowns available When selected from the Base Only Skill Group template
subcategory (that is, used as a base only skill group report), Yes.
When selected from the Peripheral Skill Group template
subcategory (that is, used as a peripheral skill group report), No.
Schema database
tables
Skill_Group
Skill_Group_Real_Time