User Guide
IPCC Skill Group Report Templates Example IPCC Peripheral Skill Group Report
5-
69
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Example IPCC Peripheral Skill Group Report
IPCC Peripheral Skill Group Real-Time Reports
• perskg01: Peripheral Skill Group Status Real Time Report, page 5-70
• perskg03: Peripheral Skill Group Agent State Status Report, page 5-71
• perskg04: Rolling 5-minute Peripheral Skill Group Status Report, page 5-72
• perskg05: Peripheral Skill Group % Utilization of Ready Agents Report, page 5-74
• perskg11: Outbound Option (Blended Agent) Statistics By Skill Group Report, page 5-75
• perskg20: Peripheral Skill Group Status Real Time Report, page 5-76
• perskg28: Peripheral Skill Group Real Time All Fields Report, page 5-79
• perskg29: Peripheral Skill Group Logout Real Time Report, page 5-89