User Guide

5- 68
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Skill Group Report Templates Peripheral Skill Group Report Summary List
perskg24:
Peripheral Skill
Group Performance
Summary Daily
Report, page
5-108
IPCC only historical table A summary of agent
performance for each skill
group for the selected
day(s).
perskg25:
Peripheral Skill
Group
Consolidated Half
Hour Report, page
5-111
IPCC and/or
Standard ACD
historical table The activity and the
performance of the selected
enterprise skill groups for the
selected half-hour intervals.
perskg26:
Peripheral Skill
Group
Consolidated Daily
Report, page
5-115
IPCC and/or
Standard ACD
Historical table The activity and the
performance of the selected
enterprise skill groups for the
selected day(s).
perskg27:
Peripheral Skill
Group Historical All
Fields Report, page
5-119
IPCC and/or
Standard ACD
historical table All fields in the
Skill_Group_Half_Hour table
sorted by skill group name.
This report is for on-line
viewing, or for export to
Microsoft Excel.
perskg28:
Peripheral Skill
Group Real Time
All Fields Report,
page 5-79
IPCC and/or
Standard ACD
real-time table All fields in the
Skill_Group_Real_Time table
sorted by skill group name.
This report is for on-line
viewing, or for export to
Microsoft Excel.
perskg29:
Peripheral Skill
Group Logout Real
Time Report, page
5-89
IPCC and/or
Standard ACD
real-time table
All the agents that are
configured for the
selected skill group(s),
but currently not logged
in.
Note: An agent can
appear more than once, if
the agent is configured for
more than one skill group.
Peripheral Skill
Group Report
Name
Applicable
Environment Type Description