User Guide

IPCC Agent Report Templates agent21: Agent Task Summary Half Hour Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Task ID: Router Call Key Day
(Applies only to non-voice media. For voice media, this field is not applicable)
This and the next two fields are the task ID of the task that caused this agent state
change to occur.
Derived from: Agent_State_Trace.RouterCallKeyDay
Task ID: Router Call Key
(Applies only to non-voice media. For voice media, this field is not applicable)
This, the previous field, and the next are the task ID of the task that caused this agent
state change to occur.
Derived from: Agent_State_Trace.RouterCallKey
Task ID: Router Call Key Sequence Number
(Applies only to non-voice media. For voice media, this field is not applicable)
This and the previous two fields are the task ID of the task that caused this agent state
change to occur.
Derived from: Agent_State_Trace.RouterCallKeySequenceNumber
agent21: Agent Task Summary Half Hour Report
Overview:
Subject A table of selected agents showing incoming and outgoing
call/task counts and call/task treatments, gathered in half-hour
increments.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose To show agent half-hour activity for the selected time period.
Applicable
environment
IPCC and or standard ACD
Template type Historical table
Default sort order By agent last name, first name, media routing domain, skill
group, date, and time
Drilldowns available No
Schema database
tables
Agent
Person
Media_Routing_Domain
Agent_Skill_Group_Half_Hour
Skill_Group