User Guide

Contents
iv
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
agent23: Agent Performance Summary Half Hour Report 2-30
agent24: Agent Performance Summary Daily Report 2-34
agent25: Agent Consolidated Half Hour Report 2-38
agent26: Agent Consolidated Daily Report 2-42
agent27: Agent Historical All Fields Report 2-46
agent30: Agent Not Ready Summary Report 2-58
agent31: Agent Not Ready Detail Report 2-60
Agent by Peripheral Reports 2-63
Summary List of Agent by Peripheral reports 2-63
Example Agent by Peripheral Report 2-65
Agent by Peripheral Real-Time Reports 2-65
agtper20: Agent Peripheral Real Time Report 2-66
agtper28: Agent Peripheral Real Time All Fields Report 2-69
Agent by Peripheral Historical Reports 2-73
agtper03: Agent Peripheral Media Logout Status Report 2-73
agtper04: Agent Peripheral Task Detail Activity Report 2-75
agtper05: Agent Peripheral Task Detail Performance Report 2-78
agtper21: Agent Peripheral Task Summary Half Hour Report 2-81
agtper22: Agent Peripheral Task Summary Daily Report 2-85
agtper23: Agent Peripheral Performance Summary Half Hour Report 2-88
agtper24: Agent Peripheral Performance Summary Daily Report 2-92
agtper25: Agent Peripheral Consolidated Half Hour Report Template 2-96
agtper26: Agent Peripheral Consolidated Daily Report 2-99
agtper27: Agent Peripheral Historical All Fields Report 2-103
Agent By Skill Group Reports 2-115
Summary List of Agent by Skill Group Reports 2-115
Example Agent by Skill Group Report 2-118
Agent by Skill Group Real-Time Reports 2-119
agtskg06: Outbound Option (Blended Agent) Status Report 2-119
agtskg20: Agent Skill Group Real Time Report 2-120
agtskg28: Agent Skill Group Real Time All Fields Report 2-124
Agent by Skill Group Historical Reports 2-128
agtskg03: Agent Skill Group Logout Status Report 2-128
agtskg04: Agent Task Detail Activity Report 2-130
agtskg05: Agent Task Detail Performance Report 2-133
agtskg07: Agent Skill Group Task Analysis Report 2-136
agtskg10: Outbound Option (Blended Agent) Predictive and Progressive Tasks Detail
Performance Report
2-138
agtskg11: Outbound Option (Blended Agent) Preview Task Detail Performance Report 2-140
agtskg12: Outbound Option (Blended Agent) Reservation Task Detail Performance Report 2-142