User Guide

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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Skill Group Report Templates IPCC Enterprise Skill Group Historical Reports
*Intercept
(IPCC only) The number of calls intercepted by the supervisor.
Derived from: Skill_Group_Half_Hour.InterceptCallsToHalf
Skill Group Summary
The total fields for each skill group.
Enterprise Skill Group Summary
The total fields for each enterprise skill group.
Report Summary
The total fields for all skill groups.
entskg24: Enterprise Skill Group Performance Summary Daily Report
Data:
Enterprise Skill Group
The enterprise skill group's enterprise name and ID.
Derived from: Enterprise_Skill_Group.EnterpriseName
(Enterprise_Skill_Group.EnterpriseSkillGroupID)
Overview:
Subject A table of the selected enterprise skill group(s) showing
skill group statistics gathered in day increments.
This report displays the same data as the Perskg24
report, except that this report is first organized by
enterprise skill group rather than by media. The report
also contains the same data as the Entskg23 report
except that here the data is gathered by day rather than
by half hour.
Fields applicable to a voice domain only are prefixed with
an asterisk (*). Such fields are not applicable for e-mail
or collaboration media.
Purpose To show the performance of the selected enterprise skill
groups for the selected time period.
Applicable environment IPCC and or standard ACD
Template type Historical table
Default sort order By enterprise skill group name, then by skill group
name, and then by agent.
Drilldowns available Yes
Schema database tables Skill_Group
Enterprise_Skill_Group
Skill_Group_Half_Hour, Enterprise_Skill_Group_Member