User Guide

IPCC Skill Group Report Templates IPCC Enterprise Skill Group Historical Reports
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Data:
Enterprise Skill Group
The enterprise skill group in which the agent resides.
Derived from: Enterprise_Skill_Group.EnterpriseName
Skill Group
The member skill group's enterprise name and ID.
Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID
Agent Name
The first and last name of the agent.
Derived from: Person.FirstName + Person.LastName
IPCC Enterprise Skill Group Historical Reports
• entskg08: FTE for Enterprise Skill Group Half Hour Report, page 5-29
• entskg09: Enterprise Skill Group Normalized Agent State Report, page 5-31
• entskg21: Enterprise Skill Group Task Summary Half Hour Report, page 5-33
• entskg22: Enterprise Skill Group Task Summary Daily Report, page 5-37
• entskg23: Enterprise Skill Group Performance Summary Half Hour Report, page 5-41
• entskg24: Enterprise Skill Group Performance Summary Daily Report, page 5-44
• entskg25: Enterprise Skill Group Consolidated Half Hour Report, page 5-47
• entskg26: Enterprise Skill Group Consolidated Daily Report, page 5-51
• entskg27: Enterprise Skill Group Historical All Fields Report, page 5-55
entskg08: FTE for Enterprise Skill Group Half Hour Report
Overview:
Subject A table of the selected Enterprise Skill Group(s) showing
half-hour full-time equivalent (FTE) counts for agents signed on,
idle, available, talking, and in wrap-up.
Note: This report displays the same data as the Perskg08 report
except that this report is organized by enterprise skill group
rather than by media.
Purpose To show how many agents would be needed to handle tasks in
the selected enterprise skill group(s) for the selected time
period.
Applicable environment IPCC and/or standard ACD
Template type Historical table