User Guide

5- 8
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Skill Group Report Templates Summary List of IPCC Enterprise Skill Group Reports
entskg21: Enterprise
Skill Group Task
Summary Half Hour
Report, page 5-33
IPCC only historical
table
A summary of call sta-
tistics for each enter-
prise skill group for the
selected half-hour(s).
This report displays the
same data as the
perskg21 report, except
that this report is first
organized by enterprise
skill group.
entskg22: Enterprise
Skill Group Task
Summary Daily Report,
page 5-37
IPCC only historical
table
A summary of call sta-
tistics for each enter-
prise skill group for the
selected day(s).
This report displays the
same data as the
perskg22 report, except
that this report is first
organized by enterprise
skill group.
entskg23: Enterprise
Skill Group Performance
Summary Half Hour
Report, page 5-41
IPCC only historical
table
A summary of agent
performance for each
enterprise skill group for
the selected
half-hour(s).
This report displays the
same data as the
perskg23 report, except
that this report is first
organized by enterprise
skill group.
entskg24: Enterprise
Skill Group Performance
Summary Daily Report,
page 5-44
IPCC only historical
table
A summary of agent
performance for each
enterprise skill group for
the selected day(s).
This report displays the
same data as the
perskg24 report, except
that this report is first
organized by enterprise
skill group.
Template Name
Applicable
Environment Type Description