User Guide

5- 4
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Skill Group Report Templates Base Only Skill Group Reports
perskg12:
Outbound Option
(Blended Agent)
Task Detail
Performance In
Skill Groups Half
Hour Report, page
5-94
IPCC and/or
standard ACD
historical table Statistics showing the
percentage of time that
Outbound Option agents
spent in the signed on,
handle, talk, and hold
states, gathered in
half-hour increments.
perskg20:
Peripheral Skill
Group Status Real
Time Report, page
5-76
IPCC and/or
standard ACD
real-time table Real-time peripheral skill
group statistics.
perskg21:
Peripheral Skill
Group Task
Summary Half
Hour Report, page
5-97
IPCC only historical table A summary of call statistics
for each skill group for the
selected half hour(s).
perskg22:
Peripheral Skill
Group Task
Summary Daily
Report, page
5-101
IPCC only historical table A summary of call statistics
for each skill group for the
selected day(s).
perskg23:
Peripheral Skill
Group Performance
Summary Half
Hour Report, page
5-104
IPCC only historical table A summary of agent
performance for each skill
group for the selected
half-hour(s).
perskg24:
Peripheral Skill
Group Performance
Summary Daily
Report, page
5-108
IPCC only historical table A summary of agent
performance for each skill
group for the selected
day(s).
perskg25:
Peripheral Skill
Group
Consolidated Half
Hour Report, page
5-111
IPCC and/or
standard ACD
historical table Consolidated call and skill
group statistics for the
selected half hour(s).
perskg26:
Peripheral Skill
Group
Consolidated Daily
Report, page
5-115
IPCC and/or
standard ACD
historical table Consolidated call and skill
group statistics for the
selected day(s).
Template
Name
Applicable
Environment Type Description