User Guide

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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Peripheral Service Report Templates persvc27: Peripheral Service Real Time All Fields Report
*Reserve Tasks Hold Time 5
(Outbound Option only) The time in HH:MM:SS (hours, minutes, seconds) that agent
reservation tasks associated with the service were placed on hold during the
five-minute interval. This value is updated in the database when the after-task work
associated with the task (if any) has completed.
Derived from: Service_Real_Time.ReserveCallsOnHoldTimeTo5
*Reserve Tasks Hold Time Today
(Outbound Option only) The total number of agent reservation tasks associated with
the service that were placed on hold since midnight. This value is updated in the
database when the after-task work associated with the task (if any) has completed.
Derived from: Service_Real_Time.ReserveCallsOnHoldTimeToday
*Reserve Tasks Hold Time 30
(Outbound Option only) The time in HH:MM:SS (hours, minutes, seconds) that agent
reservation tasks associated with the service were placed on hold during the half-hour
interval. This value is updated in the database when the after-task work associated
with the task (if any) has completed.
Derived from: Service_Real_Time.ReserveCallsOnHoldTimeHalf
Hold Time 5
The total hold or paused time in HH:MM:SS (hours, minutes, seconds) for tasks
associated with the service that ended during the current five-minute interval.
Derived from: Service_Real_Time.HoldTimeTo5
Hold Time Today
The total hold or paused time in HH:MM:SS (hours, minutes, seconds) for tasks
associated with the service that ended since midnight.
Derived from: Service_Real_Time.HoldTimeToday
Hold Time 30
The total hold or paused time in HH:MM:SS (hours, minutes, seconds) for tasks
associated with the service that ended during the current half-hour interval.
Derived from: Service_Real_Time.HoldTimeHalf
Overflow In 5
The number of tasks the peripheral overflowed into this service during the current
five-minute interval.
Derived from: Service_Real_Time.OverflowInTo5
Overflow In Today
The number of tasks overflowed into this service since midnight.
Derived from: Service_Real_Time.OverflowInToday
Overflow In 30
The number of tasks the peripheral overflowed into this service during the current
half-hour interval.
Derived from: Service_Real_Time.OverflowInHalf