User Guide

IPCC Peripheral Service Report Templates persvc27: Peripheral Service Real Time All Fields Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
*Reserve Tasks Time Today
(Outbound Option only) The total handle time, in HH:MM:SS (hours, minutes,
seconds), for completed agent reservation tasks associated with this service since
midnight.
The ReserveCallsTime value includes the time spent from the task being initiated to the
time the agent completes after-task work time for the task. The value is updated in the
database when the after-task work time associated with the task (if any) has
completed.
Derived from: Service_Real_Time.ReserveCallsTimeToday
*Reserve Tasks Time 30
(Outbound Option only) The total handle time, in HH:MM:SS (hours, minutes,
seconds), for completed agent reservation tasks associated with the service during the
half-hour interval.
The ReserveCallsTime value includes the time spent from the task being initiated to the
time the agent completes after-task work time for the task. The value is updated in the
database when the after-task work time associated with the task (if any) has
completed.
Derived from: Service_Real_Time.ReserveCallsTimeHalf
*Reserve Tasks Talk Time 5
(Outbound Option only) The total talk time, in HH:MM:SS (hours, minutes, seconds),
for completed agent reservation tasks associated with the service during the current
five-minute interval.
This value includes the time spent from the task being initiated to the time the agent
begins after-task work for the task. It includes the HoldTime associated with the task.
ReserveCallsTalkTime is updated in the database when the after-task work time
associated with the task (if any) has completed.
Derived from: Service_Real_Time.ReserveCallsTalkTimeTo5
*Reserve Tasks Talk Time Today
(Outbound Option only) The total talk time, in HH:MM:SS (hours, minutes, seconds),
for completed agent reservation tasks associated with the service since midnight.
This value includes the time spent from the task being initiated to the time the agent
begins after-task work for the task. It includes the HoldTime associated with the task.
ReserveCallsTalkTime is updated in the database when the after-task work time
associated with the task (if any) has completed.
Derived from: Service_Real_Time.ReserveCallsTalkTimeToday
*Reserve Tasks Talk Time 30
(Outbound Option only) The total talk time, in HH:MM:SS (hours, minutes, seconds),
for completed agent reservation tasks associated with the service during the half-hour
interval.
It includes the HoldTime associated with the task. ReserveCallsTalkTime is updated in
the database when the after-task work time associated with the task (if any) has
completed.
Derived from: Service_Real_Time.ReserveCallsTalkTimeHalf