User Guide

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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Peripheral Service Report Templates persvc27: Peripheral Service Real Time All Fields Report
*Reserve Tasks 5
(Outbound Option only) The total number of agent reservation tasks associated with
this service during the current five-minute interval. The value is updated in the
database when the after-task work time associated with the task (if any) has
completed.
Derived from: Service_Real_Time.ReserveCallsTo5
*Reserve Tasks Today
(Outbound Option only) The total number of agent reservation tasks associated with
this service since midnight. The value is updated in the database when the after-task
work time associated with the task (if any) has completed.
Derived from: Service_Real_Time.ReserveCallsToday
*Reserve Tasks 30
(Outbound Option only) The total number of completed agent reservation tasks
associated with the service during the half-hour interval. The value is updated in the
database when the after-task work time associated with the task (if any) has
completed.
Derived from: Service_Real_Time.ReserveCallsHalf
*Reserve Tasks On Hold 5
(Outbound Option only) The total number of agent reservation tasks associated with
this service that have beden placed on hold at least once during the five-minute
interval. The value is updated in the database when the after-task work time
associated with the task (if any) has completed.
Derived from: Service_Real_Time.ReserveCallsOnHoldTo5
*Reserve Tasks On Hold Today
(Outbound Option only) The total number of completed agent reservation tasks
associated with the service that have been placed on hold at least once since midnight.
The value is updated in the database when the after-task work time associated with the
task (if any) has completed.
Derived from: Service_Real_Time.ReserveCallsOnHoldToday
*Reserve Tasks On Hold 30
(Outbound Option only) The total number of completed agent reservation tasks for the
service that have been placed on hold at least once during the half-hour interval. The
value is updated in the database when the after-task work time associated with the
task (if any) has completed.
Derived from: Service_Real_Time.ReserveCallsOnHoldHalf
*Reserve Tasks Time 5
(Outbound Option only) The total handle time, in HH:MM:SS (hours, minutes,
seconds), for completed agent reservation tasks associated with the service during the
current five-minute interval.
The ReserveCallsTime value includes the time spent from the task being initiated to the
time the agent completes after-task work time for the task. The value is updated in the
database when the after-task work time associated with the task (if any) has
completed.
Derived from: Service_Real_Time.ReserveCallsTimeTo5