User Guide

IPCC Peripheral Service Report Templates persvc27: Peripheral Service Real Time All Fields Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
*Auto Out Tasks Hold Time 30
(Outbound Option only) The time in HH:MM:SS (hours, minutes, seconds) that AutoOut
(predictive) tasks associated with the service were placed on hold during the half-hour
interval. The value is updated in the database when the after-task work associated with
the task (if any) has completed.
Derived from: Service_Real_Time.AutoOutCallsOnHoldTimeHalf
*Preview Tasks Now
(Outbound Option only) The current number of agents talking on outbound Preview
tasks associated with the service.
Derived from: Service_Real_Time.PreviewCallsNow
*Preview Tasks 5
(Outbound Option only) The total number of outbound Preview tasks associated with
the service during the current five-minute interval. The value is updated in the
database when the after-task work time associated with the task (if any) has
completed.
Derived from: Service_Real_Time.PreviewCallsTo5
*Preview Tasks Today
(Outbound Option only) The total number of outbound Preview tasks associated with
this service since midnight. The value is updated in the database when the after-task
work time associated with the task (if any) has completed.
Derived from: Service_Real_Time.PreviewCallsToday
*Preview Tasks 30
(Outbound Option only) The total number of completed outbound Preview tasks
associated with this service during the half-hour interval. The value is updated in the
database when the after-task work time associated with the task (if any) has
completed.
Derived from: Service_Real_Time.PreviewCallsHalf
*Preview Tasks On Hold 5
(Outbound Option only) The total number of outbound Preview tasks associated with
this service have placed on hold at least once during the five-minute interval. The value
is updated in the database when the after-task work time associated with the task (if
any) has completed.
Derived from: Service_Real_Time.PreviewCallsOnHoldTo5
*Preview Tasks On Hold Today
(Outbound Option only) The total number of completed outbound Preview tasks
associated with the service since midnight. The value is updated in the database when
the after-task work time associated with the task (if any) has completed.
Derived from: Service_Real_Time.PreviewCallsOnHoldToday