User Guide

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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Peripheral Service Report Templates persvc27: Peripheral Service Real Time All Fields Report
*Auto Out Tasks Time 30
(Outbound Option only) The total handle time, in HH:MM:SS (hours, minutes,
seconds), for completed AutoOut (predictive) tasks associated with the service during
the half-hour interval. The AutoOutCallsTime value includes the time spent from the
task being initiated to the time the agent completes after-task work time for the task.
The value is updated in the database when the after-task work time associated with the
task (if any) has completed.
Derived from: Service_Real_Time.AutoOutCallsTimeHalf
*Auto Out Tasks Talk Time 5
(Outbound Option only) The total talk time, in HH:MM:SS (hours, minutes, seconds),
for completed AutoOut (predictive) tasks associated with the service during the current
five-minute interval. This value includes the time spent from the task being initiated to
the time the agent begins after-task work for the task. It includes the HoldTime
associated with the task. AutoOutCallsTalkTime is updated in the database when the
after-task work time associated with the task (if any) has completed.
Derived from: Service_Real_Time.AutoOutCallsTalkTimeTo5
*Auto Out Tasks Talk Time Today
(Outbound Option only) The total talk time, in HH:MM:SS (hours, minutes, seconds),
for completed AutoOut (predictive) tasks associated with this service since midnight.
This value includes the time spent from the task being initiated to the time the agent
begins after-task work for the task. It includes the HoldTime associated with the task.
AutoOutCallsTalkTime is updated in the database when the after-task work time
associated with the task (if any) has completed.
Derived from: Service_Real_Time.AutoOutCallsTalkTimeToday
*Auto Out Tasks Talk Time 30
(Outbound Option only) The total talk time, in HH:MM:SS (hours, minutes, seconds),
for completed AutoOut (predictive) tasks associated with the service during the
half-hour interval. This value includes the time spent from the task being initiated to
the time the agent begins after-task work for the task. It includes the HoldTime
associated with the task. AutoOutCallsTalkTime is updated in the database when the
after-task work time associated with the task (if any) has completed.
Derived from: Service_Real_Time.AutoOutCallsTalkTimeHalf
*Auto Out Tasks Hold Time 5
(Outbound Option only) The total handle time, in HH:MM:SS (hours, minutes,
seconds), for completed AutoOut (predictive) tasks associated with this service for the
current 5 minutes. The value is updated in the database when the after-task work time
associated with the task (if any) has completed.
Derived from: Service_Real_Time.AutoOutCallsOnHoldTimeTo5
*Auto Out Tasks Hold Time Today
(Outbound Option only) The time in HH:MM:SS (hours, minutes, seconds) AutoOut
(predictive) that tasks associated with the service were placed on hold since midnight.
The value is updated in the database when the after-task work associated with the task
(if any) has completed.
Derived from: Service_Real_Time.AutoOutCallsOnHoldTimeToday